Case File — Washington Heights
A distressed 5-building portfolio, restored to compliance and cash flow.
It's proof of what Reliance's operating discipline can do under real pressure. Applied to a healthy portfolio, that same discipline just means the portfolio never has a bad year.
Intake
April 2025
Buildings
Units
Location
Washington Heights
The challenge
At Risk — AEP Track
- 500+ open violations, approaching HPD's Alternative Enforcement Program
- An active tenant association represented by legal counsel
- Widespread rent non-payment and open court actions
- $15,000/month in active rent-reduction orders
The intervention
Stabilized — Compliant
- Rebuilt trust directly with residents, building by building
- Cured all outstanding violations and restored code compliance
- Recovered the full $15,000/month in reduced income
- Negotiated back rent owed with tenants and agencies
- Secured funding for the repairs compliance required
The result
The portfolio is financially stable and code-compliant today — a liability the previous manager couldn't contain, turned into a performing asset.
Whatever your portfolio looks like right now